#94040: "Game interface does not load on modern Apple iOS devices (Safari 16.0 and newer)"

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nowboarding_displayed reports

worksforme: Developers did not manage to reproduce this bug

What is this report about?

nowboarding #399007897

What happened ? Please select from below

At some point I was unable to access the game interface

What happened ? Please select from below

At some point I was unable to access the game interface

Please check if there is already a report on the same subject

If yes, please VOTE for this report. Reports with the most votes are taken care of in PRIORITY!

#	Status	Votes	Game	Type	Title	Last update

Detailed description

• What was displayed on the screen when you were blocked (Blank screen? Part of the game interface? Error message?)
Loading message shown and overlaying the game. screenshot of display: cdn.discordapp.com/attachments/973509801231392818/1132094242446114896/IMG_5799.png

This was on iphone 14.
• What is your browser?
Google Chrome v114

Report history

22. Jul 2023 6:38 • raspberryoolong • Bug has not been reproduced by delopers yet:

problem appears several times. sometimes displays when refreshed, often not.

12. Aug 2023 17:00 • quietmint • More information is requested by developers to reproduce this bug:

I haven't been able to reproduce this. Is this still happening in the current version?

14. Aug 2023 12:56 • raspberryoolong • More information is requested by developers to reproduce this bug:

I do not see this issue anymore. However I am experiencing lag on mobile that I do not on desktop and unsure if it’s just on my end

24. Aug 2023 16:00 • CassieCruel • More information is requested by developers to reproduce this bug:

Game unable to load in mobile, crashes my BGA browser, unable to make progress

24. Aug 2023 16:06 • quietmint • Bug has not been reproduced by delopers yet:

Cassie, what table is it? This one? boardgamearena.com/6/nowboarding?table=409877405

Also what browser is it? Please provide the "support link" from www.whatsmybrowser.org/ so I know exactly what browser you're using.

24. Aug 2023 17:12 • CassieCruel • Bug has not been reproduced by delopers yet:

Yes that one and Safari 16

24. Aug 2023 19:46 • runtly • Bug has not been reproduced by delopers yet:

I have this issue on my iPhone 8+, it does not load in the BGA app, safari, or brave.

24. Aug 2023 19:56 • runtly • Bug has not been reproduced by delopers yet:

cdn.discordapp.com/attachments/1144329176468439211/1144329311852167308/image.png

4. Sep 2023 20:53 • quietmint • Bug has not been reproduced by delopers yet:

@runtly, your issue is actually something separate. The game doesn't currently support old iOS devices (nothing before Safari 13.1 will work currently). I've created a separate new bug report for that boardgamearena.com/bug?id=97646

5. Sep 2023 19:16 • runtly • Bug has not been reproduced by delopers yet:

I have Safari 16, so that shouldn’t be the issue. I’m not sure if the latest fix was supposed to correct this one, but it is still not working for me.

5. Sep 2023 19:42 • quietmint • More information is requested by developers to reproduce this bug:

@runtly, can you try copying the URL for one of your Now Boarding games ( like boardgamearena.com/6/nowboarding?table=412708304 ), then opening that same link in Safari's "Private Browsing" mode? It should display the game as if you were a spectator. Does that view display properly or does it also lack the background image?

Here's a help article from Apple about where to find the "Private Browsing" mode in Safari on iOS:
support.apple.com/guide/iphone/browse-the-web-privately-iphb01fc3c85/ios

5. Sep 2023 19:47 • quietmint • More information is requested by developers to reproduce this bug:

Also, do you have any extensions installed for Safari, such as an ad-blocker? Try disabling these if you have any and let me know if that solves the problem.

Here's a help article from Apple about how to add/remove extensions in Safari on iOS:
support.apple.com/guide/iphone/get-extensions-iphab0432bf6/ios

5. Sep 2023 20:34 • runtly • More information is requested by developers to reproduce this bug:

No, private mode didn’t work in the browser, and I have new extensions loaded. Safari still sticks where my previous image shows, but the BGA app now “loads” to the following screen:

cdn.discordapp.com/attachments/1144329176468439211/1148686256969097336/IMG_1098.PNG

5. Sep 2023 20:35 • runtly • More information is requested by developers to reproduce this bug:

Have no* extensions. Autocorrect is weird

6. Sep 2023 11:24 • runtly • More information is requested by developers to reproduce this bug:

www.whatsmybrowser.org/b/5LS32

9. Nov 2023 6:39 • quietmint • Bug has been fixed:

I made some fixes in version 231109-0634 which might correct this. Can you let me know if this is still happening?

15. Nov 2023 16:08 • quietmint • Bug has been confirmed by developers:

Reopen

28. Nov 2023 19:12 • runtly • Bug has been confirmed by developers:

This has now been working for the last couple days!

14. Jan 2024 15:50 • quietmint • Developers did not manage to reproduce this bug:

Closing old reports. I believe this is now fixed.

Add something to this report

Please add here anything that seems relevant to reproduce this bug or understand your suggestion:

Another table ID / move ID
Did F5 solve the problem?
Did the problem appears several time? Everytime? Randomly?
If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.

LB_CANCEL Update report