• Please copy/paste the error message you see on your screen, if any.

90+% of the time when I try to access the BGA app on my phone (Samsung Galaxy Note10), I get a message saying "Sorry, but this internet address has been used by some players who did not respect Board Game arena terms of use." This happens at home and at work (I happen to know that no one at these places uses BGA), even when I'm using mobile data. I've tried reinstalling the app and using the website on my phone but get the same result. This has been happening for about 3 or 4 months now.

When it does let me on, I have invariably lost Karma points for not finishing games, and now my reputation is 'Very Bad'.

When I use my laptop computer, from home or work, I can get straight in, but I prefer to play on my commute to and from work.

I can't think of anything I might have done to break the rules (I did use the word 'Damn!' once in a chat) and I have never been barred from any other website or app on my life. I am generally a very happy-go-lucky kind of person.

I would love to keep using your brilliant platform but if this can't be resolved soon, I'll be saying 'Goodbye' to BGA.

Thanks for your attention.
Stake9 (aka Steve)

• Please explains what you wanted to do, what you do and what happened

• What is your browser?

• Please copy/paste the text displayed in English instead of your language. If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.

90+% of the time when I try to access the BGA app on my phone (Samsung Galaxy Note10), I get a message saying "Sorry, but this internet address has been used by some players who did not respect Board Game arena terms of use." This happens at home and at work (I happen to know that no one at these places uses BGA), even when I'm using mobile data. I've tried reinstalling the app and using the website on my phone but get the same result. This has been happening for about 3 or 4 months now.

When it does let me on, I have invariably lost Karma points for not finishing games, and now my reputation is 'Very Bad'.

When I use my laptop computer, from home or work, I can get straight in, but I prefer to play on my commute to and from work.

I can't think of anything I might have done to break the rules (I did use the word 'Damn!' once in a chat) and I have never been barred from any other website or app on my life. I am generally a very happy-go-lucky kind of person.

I would love to keep using your brilliant platform but if this can't be resolved soon, I'll be saying 'Goodbye' to BGA.

Thanks for your attention.
Stake9 (aka Steve)

• Is this text available in the translation system? If yes, has it been translated for more than 24 hours?

• What is your browser?

• Please explain your suggestion precisely and concisely so that it's as easy as possible to understand what you mean.

90+% of the time when I try to access the BGA app on my phone (Samsung Galaxy Note10), I get a message saying "Sorry, but this internet address has been used by some players who did not respect Board Game arena terms of use." This happens at home and at work (I happen to know that no one at these places uses BGA), even when I'm using mobile data. I've tried reinstalling the app and using the website on my phone but get the same result. This has been happening for about 3 or 4 months now.

When it does let me on, I have invariably lost Karma points for not finishing games, and now my reputation is 'Very Bad'.

When I use my laptop computer, from home or work, I can get straight in, but I prefer to play on my commute to and from work.

I can't think of anything I might have done to break the rules (I did use the word 'Damn!' once in a chat) and I have never been barred from any other website or app on my life. I am generally a very happy-go-lucky kind of person.

I would love to keep using your brilliant platform but if this can't be resolved soon, I'll be saying 'Goodbye' to BGA.

Thanks for your attention.
Stake9 (aka Steve)

• What is your browser?

• What was displayed on the screen when you were blocked (Blank screen? Part of the game interface? Error message?)

90+% of the time when I try to access the BGA app on my phone (Samsung Galaxy Note10), I get a message saying "Sorry, but this internet address has been used by some players who did not respect Board Game arena terms of use." This happens at home and at work (I happen to know that no one at these places uses BGA), even when I'm using mobile data. I've tried reinstalling the app and using the website on my phone but get the same result. This has been happening for about 3 or 4 months now.

When it does let me on, I have invariably lost Karma points for not finishing games, and now my reputation is 'Very Bad'.

When I use my laptop computer, from home or work, I can get straight in, but I prefer to play on my commute to and from work.

I can't think of anything I might have done to break the rules (I did use the word 'Damn!' once in a chat) and I have never been barred from any other website or app on my life. I am generally a very happy-go-lucky kind of person.

I would love to keep using your brilliant platform but if this can't be resolved soon, I'll be saying 'Goodbye' to BGA.

Thanks for your attention.
Stake9 (aka Steve)

• What is your browser?

• Which part of the rules was not respected by the BGA adaptation

90+% of the time when I try to access the BGA app on my phone (Samsung Galaxy Note10), I get a message saying "Sorry, but this internet address has been used by some players who did not respect Board Game arena terms of use." This happens at home and at work (I happen to know that no one at these places uses BGA), even when I'm using mobile data. I've tried reinstalling the app and using the website on my phone but get the same result. This has been happening for about 3 or 4 months now.

When it does let me on, I have invariably lost Karma points for not finishing games, and now my reputation is 'Very Bad'.

When I use my laptop computer, from home or work, I can get straight in, but I prefer to play on my commute to and from work.

I can't think of anything I might have done to break the rules (I did use the word 'Damn!' once in a chat) and I have never been barred from any other website or app on my life. I am generally a very happy-go-lucky kind of person.

I would love to keep using your brilliant platform but if this can't be resolved soon, I'll be saying 'Goodbye' to BGA.

Thanks for your attention.
Stake9 (aka Steve)

• Is the rules violation visible on game replay? If yes, at which move number?

• What is your browser?

• Which was the game action you wanted to do?

90+% of the time when I try to access the BGA app on my phone (Samsung Galaxy Note10), I get a message saying "Sorry, but this internet address has been used by some players who did not respect Board Game arena terms of use." This happens at home and at work (I happen to know that no one at these places uses BGA), even when I'm using mobile data. I've tried reinstalling the app and using the website on my phone but get the same result. This has been happening for about 3 or 4 months now.

When it does let me on, I have invariably lost Karma points for not finishing games, and now my reputation is 'Very Bad'.

When I use my laptop computer, from home or work, I can get straight in, but I prefer to play on my commute to and from work.

I can't think of anything I might have done to break the rules (I did use the word 'Damn!' once in a chat) and I have never been barred from any other website or app on my life. I am generally a very happy-go-lucky kind of person.

I would love to keep using your brilliant platform but if this can't be resolved soon, I'll be saying 'Goodbye' to BGA.

Thanks for your attention.
Stake9 (aka Steve)

• What do you try to do to trigger this game action?

• What happened when you try to do this (error message, game status bar message, ...)?

• What is your browser?

• At which step of the game did the problem occurs (what was the current game instruction)?

90+% of the time when I try to access the BGA app on my phone (Samsung Galaxy Note10), I get a message saying "Sorry, but this internet address has been used by some players who did not respect Board Game arena terms of use." This happens at home and at work (I happen to know that no one at these places uses BGA), even when I'm using mobile data. I've tried reinstalling the app and using the website on my phone but get the same result. This has been happening for about 3 or 4 months now.

When it does let me on, I have invariably lost Karma points for not finishing games, and now my reputation is 'Very Bad'.

When I use my laptop computer, from home or work, I can get straight in, but I prefer to play on my commute to and from work.

I can't think of anything I might have done to break the rules (I did use the word 'Damn!' once in a chat) and I have never been barred from any other website or app on my life. I am generally a very happy-go-lucky kind of person.

I would love to keep using your brilliant platform but if this can't be resolved soon, I'll be saying 'Goodbye' to BGA.

Thanks for your attention.
Stake9 (aka Steve)

• What happened when you try to do a game action (error message, game status bar message, ...)?

• What is your browser?

• Please describe the display issue. If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.

90+% of the time when I try to access the BGA app on my phone (Samsung Galaxy Note10), I get a message saying "Sorry, but this internet address has been used by some players who did not respect Board Game arena terms of use." This happens at home and at work (I happen to know that no one at these places uses BGA), even when I'm using mobile data. I've tried reinstalling the app and using the website on my phone but get the same result. This has been happening for about 3 or 4 months now.

When it does let me on, I have invariably lost Karma points for not finishing games, and now my reputation is 'Very Bad'.

When I use my laptop computer, from home or work, I can get straight in, but I prefer to play on my commute to and from work.

I can't think of anything I might have done to break the rules (I did use the word 'Damn!' once in a chat) and I have never been barred from any other website or app on my life. I am generally a very happy-go-lucky kind of person.

I would love to keep using your brilliant platform but if this can't be resolved soon, I'll be saying 'Goodbye' to BGA.

Thanks for your attention.
Stake9 (aka Steve)

• What is your browser?

• Please copy/paste the text displayed in English instead of your language. If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.

90+% of the time when I try to access the BGA app on my phone (Samsung Galaxy Note10), I get a message saying "Sorry, but this internet address has been used by some players who did not respect Board Game arena terms of use." This happens at home and at work (I happen to know that no one at these places uses BGA), even when I'm using mobile data. I've tried reinstalling the app and using the website on my phone but get the same result. This has been happening for about 3 or 4 months now.

When it does let me on, I have invariably lost Karma points for not finishing games, and now my reputation is 'Very Bad'.

When I use my laptop computer, from home or work, I can get straight in, but I prefer to play on my commute to and from work.

I can't think of anything I might have done to break the rules (I did use the word 'Damn!' once in a chat) and I have never been barred from any other website or app on my life. I am generally a very happy-go-lucky kind of person.

I would love to keep using your brilliant platform but if this can't be resolved soon, I'll be saying 'Goodbye' to BGA.

Thanks for your attention.
Stake9 (aka Steve)

• Is this text available in the translation system? If yes, has it been translated for more than 24 hours?

• What is your browser?

• Please explain your suggestion precisely and concisely so that it's as easy as possible to understand what you mean.

90+% of the time when I try to access the BGA app on my phone (Samsung Galaxy Note10), I get a message saying "Sorry, but this internet address has been used by some players who did not respect Board Game arena terms of use." This happens at home and at work (I happen to know that no one at these places uses BGA), even when I'm using mobile data. I've tried reinstalling the app and using the website on my phone but get the same result. This has been happening for about 3 or 4 months now.

When it does let me on, I have invariably lost Karma points for not finishing games, and now my reputation is 'Very Bad'.

When I use my laptop computer, from home or work, I can get straight in, but I prefer to play on my commute to and from work.

I can't think of anything I might have done to break the rules (I did use the word 'Damn!' once in a chat) and I have never been barred from any other website or app on my life. I am generally a very happy-go-lucky kind of person.

I would love to keep using your brilliant platform but if this can't be resolved soon, I'll be saying 'Goodbye' to BGA.

Thanks for your attention.
Stake9 (aka Steve)

• What is your browser?