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#60358: "Bad gateway/timeout (504) for some games"
What is this report about?
BGA website
What happened ? Please select from below
Something didn't function correctly while using the website (not during a game)
Detailed description
• Please copy/paste the error message you see on your screen, if any.
It's a standard 504 error.• Please explains what you wanted to do, what you do and what happened
It's my turn in two games, but when I attempt to navigate to them I get a timeout error after several minutes of loading. It's not happening with any of the other games I'm involved in. One is Lost Cities, the other is Through the Ages.• What is your browser?
Google Chrome v98
Report history
27. Feb 2022 15:50 • TwoTottaBonne • Bug has not been reproduced by delopers yet:
nothing else to add
6. Jun 2022 22:48 • miridicus • Bug has not been reproduced by delopers yet:
This happened to me on Letter Tycoon. I clicked to make a move and it didn't register. I typed what was happening into the chat, hit enter, and saw nothing. I tried F5 and that didn't work. Then a 504 Gateway error page loaded, and I couldn't get back into the game again. I was able to re-log in after a few tries, but couldn't load the game again.
Because I have a Premium account right now, I was able to ask in the General Chat if anyone else was having the same 504 Gateway issue booting them out of games. About 3 or 4 other Premium users confirmed that they too were having the 504 Gateway issue, and had also been booted out of their own games. At least one was also being played in real-time. I can't remember which games they said they were playing, but if you have chat logs for the global General Chat around the time of my errored-out game, then you should be able to see who else reported having issues and with which games.
I didn't screenshot anything because I assumed it was a site issue that BGA would be aware of. However, my opponent decided to skip me despite knowing about the error; I was able to see that he got the message when I logged back in, and had skipped me anyway. And BGA gave me the karma hit from that just now when I logged in. So, I checked the server status page. According to the server status page, BGA shows everything as fine at the time of my game for users. But, it was clearly not fine based on both my experience and several other Premium users'. Since standard users can't use the General chat, to report their own problems with the site, I also imagine that this issue was even wider spread.
The table was: boardgamearena.com/table?table=273314061
Because I have a Premium account right now, I was able to ask in the General Chat if anyone else was having the same 504 Gateway issue booting them out of games. About 3 or 4 other Premium users confirmed that they too were having the 504 Gateway issue, and had also been booted out of their own games. At least one was also being played in real-time. I can't remember which games they said they were playing, but if you have chat logs for the global General Chat around the time of my errored-out game, then you should be able to see who else reported having issues and with which games.
I didn't screenshot anything because I assumed it was a site issue that BGA would be aware of. However, my opponent decided to skip me despite knowing about the error; I was able to see that he got the message when I logged back in, and had skipped me anyway. And BGA gave me the karma hit from that just now when I logged in. So, I checked the server status page. According to the server status page, BGA shows everything as fine at the time of my game for users. But, it was clearly not fine based on both my experience and several other Premium users'. Since standard users can't use the General chat, to report their own problems with the site, I also imagine that this issue was even wider spread.
The table was: boardgamearena.com/table?table=273314061
6. Aug 2022 0:40 • walkie • Bug has not been reproduced by delopers yet:
Looks like there's a bunch of duplicate threads on this issue today. Since this one's a bit older, I'll re-post my instance of this issue here.
I'm getting the same error at this table and cannot access the game because of it: boardgamearena.com/3/sevenwondersduel?table=289205854
I'm getting the same error at this table and cannot access the game because of it: boardgamearena.com/3/sevenwondersduel?table=289205854
6. Aug 2022 0:44 • iamsum1gr8 • Bug has not been reproduced by delopers yet:
I'm getting the same issue and it's not letting me make any turn based moves as most of my games are arena games. And the oldest one of those is blocking up everything.
20. Aug 2022 15:01 • KongKing123 • Bug has not been reproduced by delopers yet:
Duplicate of boardgamearena.com/bug?id=69342 and fixed.
24. Apr 2025 0:20 • Robyn Hood • Bug has not been reproduced by delopers yet:
Bug reproduced on this table: boardgamearena.com/15/arknova?table=660716287
So apparently it's not fixed.
All other tables load fine, but since it's arena, I get the message that I have to play on this game first.
So apparently it's not fixed.
All other tables load fine, but since it's arena, I get the message that I have to play on this game first.
24. Apr 2025 0:25 • Robyn Hood • Bug has not been reproduced by delopers yet:
Same for Gaia Project: 504 Gateway Time-out on this table: boardgamearena.com/15/gaiaproject?table=659734285
All other tables load well, but I have to play this one first.
All other tables load well, but I have to play this one first.
24. Apr 2025 0:27 • N8TGR • Bug has not been reproduced by delopers yet:
Same for Burgle Bros: '504 Gateway Time-out': boardgamearena.com/15/burglebros?table=663201418
All other active tables are also fine for me.
All other active tables are also fine for me.
24. Apr 2025 0:52 • flirtyboy • Bug has not been reproduced by delopers yet:
Same situation occurring on table 656388718 Terraforming Mars
24. Apr 2025 0:57 • demyurge • Bug has not been reproduced by delopers yet:
Same issue in my current Ark Nova game. The common denominator seems to be related to the /15/ in the URL, is it some sort of server indicator?
24. Apr 2025 1:06 • Robyn Hood • Bug has not been reproduced by delopers yet:
that's a sharp remark. I checked the links to the other tables, and there is a different number. Only the games with 15 are blocked, and they are the games I have to play first.
24. Apr 2025 1:58 • flirtyboy • Bug has not been reproduced by delopers yet:
24. Apr 2025 2:01 • flirtyboy • Bug has not been reproduced by delopers yet:
Checking the server status, server 15 is actually missing from the list currently
24. Apr 2025 2:36 • SarahofBorg • Bug has not been reproduced by delopers yet:
Having the same issue, probably related to server 15?
Here are the two tables I can’t load:
boardgamearena.com/15/welcometo?table=660876280
boardgamearena.com/15/spots?table=657080513
Here are screenshots of the activity on server 15 for the last hour and day. (Pacific time)
imgur.com/a/Ylqaew0
Here are the two tables I can’t load:
boardgamearena.com/15/welcometo?table=660876280
boardgamearena.com/15/spots?table=657080513
Here are screenshots of the activity on server 15 for the last hour and day. (Pacific time)
imgur.com/a/Ylqaew0
24. Apr 2025 3:11 • oenxt • Bug has not been reproduced by delopers yet:
all my turn-based games on server 15 will not work - all other games on other servers working fine
24. Apr 2025 3:13 • rabaus • Bug has not been reproduced by delopers yet:
Same on our game of Catan boardgamearena.com/15/catan?table=661483499
Add something to this report
Please add here anything that seems relevant to reproduce this bug or understand your suggestion:
- Another table ID / move ID
- Did F5 solve the problem?
- Did the problem appears several time? Everytime? Randomly?
- If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.
