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#15214: "White tokens wouldn't pop - Unexpected error: BGA service error"
What is this report about?
What happened ? Please select from below
At some point I was unable to do ANY game action (game blocked and abandonned)
Detailed description
• At which step of the game did the problem occurs (what was the current game instruction)?
Attempting to pop white coloured tokens• What happened when you try to do a game action (error message, game status bar message, ...)?
Unexpected error: BGA service error (3.boardgamearena.com 04/04 23:40:42)• What is your browser?
Google Chrome v80
Report history
4. Apr 2020 23:43 • Christophenburg • Bug has not been reproduced by delopers yet:
Received: Unexpected error: BGA service error (3.boardgamearena.com 04/04 23:40:42)
Refreshed and happened again. Happened to the other two players in the game when attempting the same move
Refreshed and happened again. Happened to the other two players in the game when attempting the same move
7. Apr 2020 22:30 • LominatorX • Bug has not been reproduced by delopers yet:
We were down to the last bit of the game and the only legal move was to pop two white tokens, but every time we tried we got an error message. my turn ran out eventually and my opponent tried the same (only option) move and got the same error message.
now today i have received an email saying i quit the game, but there was no choice!
then yesterday i invited a different friend to play this same game (Color Pop) and he accepted but the game didn't start for either of us (though the top of our screens both said the game was active. eventually we were registered as quitting this game because there was no way to play! this is frustrating and i don't want to be penalized as someone who quits games when it wasn't my choice.
now today i have received an email saying i quit the game, but there was no choice!
then yesterday i invited a different friend to play this same game (Color Pop) and he accepted but the game didn't start for either of us (though the top of our screens both said the game was active. eventually we were registered as quitting this game because there was no way to play! this is frustrating and i don't want to be penalized as someone who quits games when it wasn't my choice.
8. Apr 2020 18:53 • Vivi lego • Bug has not been reproduced by delopers yet:
We had the same problem on game: boardgamearena.com/6/colorpop?table=72270468
We could not pop white tokens. We abandoned the game to be able to finish it.
We could not pop white tokens. We abandoned the game to be able to finish it.
12. Apr 2020 15:27 • StephMethot • Bug has not been reproduced by delopers yet:
Hier, lors de la partie que j’ai joué avec une amie, il était impossible de faire éclater les bulles blanches. Nous étions plus en mesure de jouer et mon tour a pris fin. J’ai aussi eu beaucoup d’avis comme quoi il y avait un problème de serveur. Je comprends que présentement avec le confinement, votre site est en surcharge et les problèmes ne m’ont pas vraiment dérangé. Par contre, le fait de recevoir un courriel de votre part pour dire qu’on ne peut pas quitter une partie est dérangeant.
23. Apr 2020 19:33 • Technocracygirl • Bug has not been reproduced by delopers yet:
Same problem here -- I am in a current game; the only available move is to pop two white dots, and every time I try, I get an error like this: 1.boardgamearena.com 23/04 19:28:02. F5/the refresh button doesn't solve it, and neither does restarting my computer.
16. Jun 2020 3:09 • NorDahl • Bug has not been reproduced by delopers yet:
Had to abandon game because we could not pop white
2. Aug 2020 10:34 • Hirakoba • Bug has not been reproduced by delopers yet:
Same problem on table #103976185.
5. Oct 2020 14:14 • stowelly • Bug has not been reproduced by delopers yet:
same issue: table=115714450
26. Nov 2020 19:50 • Lamickal • Bug has not been reproduced by delopers yet:
Table 127054334
Erreur inattendue : BGA service error (4.boardgamearena.com 26/11 20:40:21)
Erreur inattendue : BGA service error (4.boardgamearena.com 26/11 20:40:33)
Navigateur firefox dernière version
Je n'ai pas penser à faire F5.
Capture d'écran avec le coup sélectionné : 2 bulles blanches seulement ibb.co/nwNp3zN
Erreur inattendue : BGA service error (4.boardgamearena.com 26/11 20:40:21)
Erreur inattendue : BGA service error (4.boardgamearena.com 26/11 20:40:33)
Navigateur firefox dernière version
Je n'ai pas penser à faire F5.
Capture d'écran avec le coup sélectionné : 2 bulles blanches seulement ibb.co/nwNp3zN
28. Dec 2020 3:40 • danmalone326 • Bug has not been reproduced by delopers yet:
Same problem here.
Table boardgamearena.com/9/colorpop?table=134384023
Two colors wouldn't pop.
However, others would. After I recorded the video of the error, I tried a different pair and was able to pop.
Here's the error video: youtu.be/8xz19_dvSLU
Table boardgamearena.com/9/colorpop?table=134384023
Two colors wouldn't pop.
However, others would. After I recorded the video of the error, I tried a different pair and was able to pop.
Here's the error video: youtu.be/8xz19_dvSLU
28. Dec 2020 3:52 • Cheery Dog • Bug has not been reproduced by delopers yet:
Not a bug: White tokens are special can only be popped in a selection with another color.
31. Dec 2020 20:29 • danmalone326 • Bug has not been reproduced by delopers yet:
I just figured out the same.
The white colors act like a wildcard and can be popped with other colors.
So the bug is in the response (BGA service error) when you only select white colors.
The white colors act like a wildcard and can be popped with other colors.
So the bug is in the response (BGA service error) when you only select white colors.
9. Jan 2021 7:37 • BathTub • Bug has not been reproduced by delopers yet:
Error is created when trying to pop white as a group.
27. Aug 2021 23:13 • betsys99 • Bug has not been reproduced by delopers yet:
happening to me also. Only available move is white and cannot pop
f5 didn't help. Neither did opening in Edge instead of Chrome
Windows 10 Pro 21H1 Windows Feature Experience Pack 120.2212.3530
Chrome Version 92.0.4515.159 (Official Build) (64-bit)
Microsoft Edge Version 92.0.902.73 (Official build) (64-bit)
Screen shot at imgur.com/a/16GVCGh
f5 didn't help. Neither did opening in Edge instead of Chrome
Windows 10 Pro 21H1 Windows Feature Experience Pack 120.2212.3530
Chrome Version 92.0.4515.159 (Official Build) (64-bit)
Microsoft Edge Version 92.0.902.73 (Official build) (64-bit)
Screen shot at imgur.com/a/16GVCGh
27. Aug 2021 23:26 • betsys99 • Bug has not been reproduced by delopers yet:
second screen shot at imgur.com/a/lav0Oxk
28. Aug 2021 0:41 • betsys99 • Bug has not been reproduced by delopers yet:
One more data point: experienced same bug on Linux (Fedora 33) with Firefox 86.0 and firefox 90.0.2
(and tried various permutations of trying to pop the three)
(and tried various permutations of trying to pop the three)
27. Dec 2021 19:26 • rsomcher • Bug has not been reproduced by delopers yet:
Unexpected error: BGA service error (reference: GS9 27/12 19:24:30)
7. Jan 2022 12:46 • Pierusch • Bug has not been reproduced by delopers yet:
same in our game.
We cannot finish since white tokens are the only ones left to be removed.
if we try: Errore inaspettato:BGA service error (reference: GS9 07/01 12:45:49)
game : boardgamearena.com/9/colorpop?table=228774823
We cannot finish since white tokens are the only ones left to be removed.
if we try: Errore inaspettato:BGA service error (reference: GS9 07/01 12:45:49)
game : boardgamearena.com/9/colorpop?table=228774823
Add something to this report
Please add here anything that seems relevant to reproduce this bug or understand your suggestion:
- Another table ID / move ID
- Did F5 solve the problem?
- Did the problem appears several time? Everytime? Randomly?
- If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.
